ISO Standard

ISO Standard.

Transocean Holdings Bhd (36747 U) is an ISO 9001 certified logistics company. THB was certified with MS ISO 9002 : 1994 on 04th September 1998 and has been successfully upgraded to ISO 9001:2000 in October 2002.

The scope of THB's Quality System include :

Local Forwarding
Ocean Freight
Air-Freight
Trucking
Warehousing

THB's commitment to quality services is manifested in its Quality Policy Statement :

Quality Policy Statement

To External Customer -	THB is committed to develop long term business relationship with customers through total employee participation in achieving customers' expectations and responding to customers' requirements with the highest level of services and dependability.
To Internal Employee -	THB is committed to foster teamwork and sense of belonging amongst all employees and provide training to achieve a highly dedicated and motivated work force. Management and Supervisory staff of all levels are to treat their subordinates with kindness and respect in order to create a conducive working environment free of harassment and reprisal.

In line with its quality policy, THB has set the following quality objectives:

Quality Objectives

1.	Operations Effectiveness & Efficiency -	To achieve 98% on-time delivery. To achieve 95% on-time billing. Less than 3 customer complaints per month for each individual business unit.
2.	Employee Commitment -	To achieve 90% employee retention. All employees will be given an equal opportunity for training either internal or external at least once a year for general employees and twice a year for middle management during their period of employment.